Personal Information: Name, email address, phone number, and other contact details when you submit inquiries or contact us.

Website Usage Data: Information collected through cookies and analytics tools like Google Analytics to understand how you use our website.

Service-Related Data: Information collected offline for residents, staff, and service users as part of our supported living services.

We use your data to:

• Respond to your inquiries and provide information about our services
• Improve our website and marketing communications
• Comply with legal obligations and regulatory requirements
• Provide and improve our supported living services

We do not sell your personal data. We may share your information with:

• Trusted Service Providers: Such as hosting providers, email services, and analytics tools, under strict data protection agreements
• Regulatory Authorities: Including the Care Quality Commission (CQC) and local councils, when legally required
• Legal Requirements: When required by law or to protect our rights and safety

We use cookies to:

• Analyze website traffic and improve user experience
• Remember your preferences and settings
• Provide essential website functionality

You can accept or decline cookies through our cookie banner. For detailed information, please see our separate Cookie Policy.

We implement appropriate security measures to protect your personal data:

• SSL Encryption: All data transmitted through our website is encrypted
• Secure Hosting: Data is stored on secure, protected servers
• Access Controls: Strict access controls prevent unauthorized access
• Regular Monitoring: Continuous monitoring for potential security breaches

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Data Portability: Request transfer of your data to another service
• Objection: Object to processing of your data
• Restriction: Request restriction of data processing

To exercise these rights, please contact us at: info@primelivinglodge.co.uk

• If you have any concerns about how we handle your personal data, contact us first, you may also lodge a complaint with the information Commissioners Office: (www.ico.org.uk)